version name problem / folder name problem. This error can be found in the JTAPI GW log. Completing a conference or a transfer to a consulted agent on hold is not supported. These errors will appear in the Tserver error logs. this contact form
This error should never be returned to an application. What this means is another CTI Application has already performed a 'DeviceOpenRequest' for this specific device. It shows the client/server heartbeat then these having errors out of blue but can't figure out why other then the device name not being liked occassionally. --- Wes Sisk <wsisk [at] Please report this problem immediately to the support personnel to suggest the change or error in message. 3 Uninstaller/Installer throws error. http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/icm-cti-desktop/65747-ctios-loginfails.html
Report this error to the PBX driver vendor. 71 This is a PBX Driver internal error, but not a defined error. CTIERR_LINE_RESTRICTED This er ror indicates that the line is restricted CTIERR_MAXCALL_LIMIT_REACHED This error indicates that maximum call limit has reached CTIERR_MEDIA_ALREADY_TERMINATED_DYNAMIC This error indicates that device registration failed as device is Your cache administrator is webmaster. Corrective action for some errors can be self-evident.
Please try the request again. When a call is Conferenced, both the original call and the consult call continue to exist as independent calls. The period interval is controlled by the Windows Registry entry "MonitorGroupTimerQuery". Cisco Finesse Error Codes It is possible that the internal ccm.exe process believes this device is open when it really isn't, but I have not seen this case in quite some time.
This error should never be returned to an application or appear in the Tserver error logs. The Device Identifier Is Not Valid Cti Os if you stop tcdsrv on all nodes in the cluster except 1, then restart that tcd process, do the pilot points work? But there was defiantly some CTI errors in >event log and cti trace that was there from previous >with reason codes about invalid device name. > >Will open TAC if needed http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/jtapi_dev/9_0_1/jtapidevguide/troubleshoot.html No message has been sent.
ERROR The requested URL could not be retrieved The following error was encountered while trying to retrieve the URL: http://0.0.0.7/ Connection to 0.0.0.7 failed. Error 10150 Agent Is Already Logged In On an Avaya DEFINITY ECS running in EAS mode, each skill group may have multiple subgroups depending on the switch configuration. The connection ID in the agent object is invalid (method "BargeInCall" class ThreadSuperviseCall). 13118 PERERR_GW_E_THREAD SUPERVISECALL_ INVALID_SUPERVISOR_ CONNECTION3 JTAPI Gateway – Error on SUPERVISE operation – Invalid Supervisor connection. This attempt failed. 10102 PERERR_TELDRIVE_ AGENTALREADYSIGNEDON The agent is already LOGGED ON.
The Swap feature is not supported when CTI OS is used with the Symposium. check that This code is an internal one and should never be returned to an application. Cti Warning The Device Identifier Is Not Valid I can unicast the cti trace. Ctios Failure Code 10 All of the devices used in this document started with a cleared (default) configuration.
The agent must be NOT READY in order to log out. 13042 PERERR_GW_E_ THREADCLEARCALL_ DROP_EXCEPTION JTAPI Gateway – Error on CLEAR CALL operation – Exception. http://digitalezines.com/error-code/dameware-error-codes.html If there is an agent skill group assignment change, the PG knows only when it next interrogates the switch. Got an exception on a call to "disconnect" (method "InterceptCall" in class ThreadSuperviseCall). 13106 PERERR_GW_E_THREAD SUPERVISECALL_ EXCEPTION_SET CONFERENCEENABLE JTAPI Gateway – Error on SUPERVISE operation – Exception. If traffic reports show no overload, call application developer. 0 The client library detected that the connection failed. 1. Finesse Error Code Cti-32
Usually this results in CTIERR_DEVICE_SHUTTING_DOWN = 0x8CCC009A; because an app was controlling the device, but stopped, but CM was not able to shutdown the device for some reason. When TCDSrv starts up the tcdsrv processes communicate with each other to determine which be active and controlling the Pilot Points. If you're on 4.1 may I recommend the TraceCollection Tool under application->install plugins? navigate here Transferring conferences to an unobserved party is not supported.
Alcatel requires a position ID as part of the Login information. Ctios Reason Codes Try it > >free.http://music.yahoo.com/unlimited/ > > > > > > > > > > > >__________________________________ > >Yahoo! After you make this call, the Transfer Complete and Conference Complete buttons become available to complete the desired action.
Unified ICM feature limitations Unified ICM feature limitations Some ACDs have limitations that prevent them from making full use of specific features of Unified ICM. From the "Available Topics" menu in syscon choose "User Information." Validate that the user's login is in the list of "User Names." Use the "Insert" key to create a login and Failure to specify a skill group or specifying an incorrect skill group results in a login failure. Cisco Finesse "error Code: Cti-1" Agent B feels that Agent D has more information, so Agent B then transfer consults to Agent D.
Theres about 5-6 pilot points and only 1 or 2 have a error now and then, and all the pilot points get this occassionally but not all at the same time. Problem 1 When the CTIOS Agent Softphone tries to log into the CTIOS Server, the login fails, and an IPCC error message appears (see Figure 1). The connection ID is invalid' 3rd Level Text = '' 10135 PERERR_TELDRIVE_UNKNOWNAGENTID 1st Level Text = 'Unknown agent id specified' 2nd Level Text = 'The agent id specified on the LOGIN http://digitalezines.com/error-code/daikin-error-codes-ea.html it will copyand zip all traces from all > >nodes for you.
Event type is error, source is CTI manager Event ID is 3 Error: kCtiDeviceOpenFailure CTI connection id is 4 Device-Name is the pilot point name Then theres a UNKNOWN_PARAMTYPE, ReasonCode: 2362179744 Home Skip to content Skip to footer Worldwide [change] Log In Account Register My Cisco Cisco.com Worldwide Home Products & Services (menu) Support (menu) How to Buy (menu) Training & Events For example, other manufacturers might call a service an application, a split, or a gate. Music Unlimited Access over 1 million songs.
jtapi_call_event Traces call event messages received by the JTAPI client from the gateway. This allows simultaneous JTAPI instances to maintain independent trace destinations Log Files For JTAPI Client Installer In order to detect the error which might occur during the installation and uninstallation process, Change the user's administration so that the user has permission to control the device through either the user's worktop object (worktop administration) or through one of the Classes of Service (user This failure may reflect a temporary situation.
CTIERR_DYNREG_IPADDRMODE_MISMATCH This indicates registration failure when Cisco Media/Route Tterminal is already registered with different Addressing mode CTIERR_ENDUSER_NOT_ASSOCIATED_WITH_DEVICE Enduser is not associated with the device. Given that, I would check: are ther any firewalls or ACL's between nodes that would prevent tcdsrv processes from communicating with each other? Novell makes no explicit or implied claims to the validity of this information. DIGIT_GENERATION_ALREADY_IN_PROGRESS This error indicates that digit generation is already in progress.
The routine run in object ThreadConferenceCall got an exception (not of type CiscoJTapiException) on a call to "setconferenceenable". 13055 PERERR_GW_E_ THREADCONFERENCE CALL_EXCEPTION_ SETTRANSFERCONTROLLER JTAPI Gateway – Error on CONFERENCE operation. Open a TAC case and give us as many hours of traces leading up to the event. In other cases, the ACD does not have a feature that maps exactly to the Unified ICM feature. See the Network Managers guide for the appropriate administration. 34 The Tserver read a device object from the security database that contained corrupted information.
The connection ID in the agent object is invalid (method "BargeInCall" class ThreadSuperviseCall). 13114 PERERR_GW_E_THREAD SUPERVISECALL_ INVALID_AGENT_ CONNECTION2 JTAPI Gateway – Error on SUPERVISE operation – Bad Connection ID. Note The peripherals mentioned in this chapter are the ones that CTI OS supports. It includes the following information: A table of call event types that are unavailable for different peripheral types A table of client control requests that are unsupported by different peripheral types